FAQs
What are your delivery charges?
We believe in simple, transparent pricing. We offer complimentary delivery with no minimum order requirements for all customers located within Brighton and Hove. The price you see is the price you pay—no hidden fees.
How long will it take to receive my order?
We value your time. Our standard local delivery is typically completed within 2-3 business days. As your Brighton neighbors, we strive to get your sustainable essentials to your door as swiftly as possible.
Do you deliver outside of Brighton and Hove?
To maintain our focus on local service and sustainability, we currently specialize in deliveries within Brighton and Hove. However, for high-volume or bulk orders outside this area, please get in touch with us directly. We would be happy to discuss a bespoke arrangement for your business.
Can I customize products with my own branding?
Absolutely! We love helping brands tell their story. We can provide custom-branded products or create bespoke packaging solutions tailored to your needs. For more details and to start your design journey, please visit our Custom Design page.
What is your return policy?
Your satisfaction is our priority. We accept returns for all unopened and re-sellable stock within 14 days of delivery. Please note that a collection and re-stocking fee of £10 per box applies to all returns.
How do I return my order?
To start the return process, simply send an email to Syuleyman at syuleyman@ecocupco.uk with your order details. We will guide you through the steps to ensure a smooth and easy return.